Grow with our support

A website is like a car. Leave it and it stops working for you.

• How long will it take to set up my care plan?

  Once you sign up and provide login credentials, we’ll have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed by our team during on-boarding.

• Does monthly time roll over?

  Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore it does not rollover.

  You can take comfort in the fact that what you will request within that time (depending on your plan) will be addressed by our team within 24hrs.

  Our Platinum plan allows for the 5 hour time to include immediate phone support within office hours.

• Do you manage WooCommerce websites?

  Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore it does not rollover.

  You can take comfort in the fact that what you will request within that time (depending on your plan) will be addressed by our team within 24hrs.

  Our Platinum plan allows for the 5 hour time to include immediate phone support within office hours.

• What happens if my website goes down, is hacked, breaks, etc.?

  Our website care plans are preventative care, so we do our best to prevent anything from happening.

  However, in the event that your website has a major issue, we will be there to fix the issue or in some circumstances, communicating with the web hosting company on your behalf.

  We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

• What if I need more support time/hours?

  If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of £50/hour.

• Can I really cancel any time?

  Absolutely.

  We are laser-focused on you and your website, so we would be sad to see you go but we know that financial needs weigh on many decisions and don’t want to lock anyone in.

  Request a cancellation via email and we will immediately stop the next payment.

  Your plan includes hosting – unless you have made alternative arrangements to host your site there is a risk your site will go offline.

  We can transfer your site for a set fee or provide a zip file of your website.

• My website was not built by Baltic Design. Can I still be on a website care plan??

  Although these plans are designed for sites that were built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster.

  We first like to do a Website Evaluation & Tune-up to become familiar with the website, how it was built and to fix issues that we find.

  With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup.

  We will then make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan.

  Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

• I have more than one website. Do you offer a discount for multiple sites?

  If you have more than one website and you are on the Gold Care Plan or higher, you can add an additional website to your Website Care Plan for £100/month and share your plan’s support time between your sites.

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Work with us to grow online