Last updated: 14 September 2026
About this privacy policy
Baltic Design respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or use our services.
For the purposes of UK data protection law, Baltic Design is the data controller for the personal information described in this policy.
We may update this privacy policy from time to time to reflect changes to our website, services or legal obligations. The latest version will always be published on this page.
Information we collect
We may collect personal information that you provide directly to us, including:
- your name;
- business or organisation name;
- job title;
- email address;
- telephone number;
- postal or business address;
- information you provide through contact forms or email;
- information about your website, business or project requirements; and
- any other information you choose to provide when communicating with us.
When you visit our website, we may also collect technical information such as your IP address, browser type, device type, pages visited and how you interact with the website.
How we use your information
We may use your personal information to:
- respond to enquiries and requests;
- prepare quotations and proposals;
- provide web design, development, hosting, maintenance and related services;
- communicate with clients about projects and services;
- manage our business and maintain appropriate records;
- process payments and maintain accounting records;
- operate, secure and improve our website and services;
- analyse how visitors use our website;
- prevent fraud, misuse or security incidents;
- comply with legal and regulatory obligations; and
- send marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.
We will not use your personal information for purposes that are incompatible with those described above without informing you where required.
Our lawful basis for using your information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
- Contract: processing is necessary to provide services you have requested or to take steps before entering into a contract with you.
- Legitimate interests: processing is necessary for the legitimate operation, administration, security and development of Baltic Design, provided those interests do not override your rights.
- Legal obligation: processing is necessary for us to comply with legal, tax or accounting requirements.
- Consent: you have given us permission to process your information for a particular purpose, such as certain marketing or website tracking activities.
Where we rely on consent, you can withdraw that consent at any time.
Who we share your information with
We do not sell or rent your personal information.
We may share personal information with trusted organisations that provide services to Baltic Design where this is necessary to operate our business or provide services to you.
These may include:
- website hosting and infrastructure providers;
- email and communication providers;
- website analytics and security services;
- payment processing providers;
- accounting and bookkeeping services;
- software and cloud service providers;
- professional advisers; and
- contractors or specialist service providers involved in delivering work for a client.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection law.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
International data transfers
Some of the service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the information continues to receive an appropriate level of protection. This may include relying on recognised adequacy arrangements or approved contractual safeguards.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The length of time we retain information may depend on:
- whether you become a client;
- the nature and duration of our business relationship;
- contractual requirements;
- legal, accounting and tax obligations;
- the need to maintain appropriate business records; and
- whether information may be required in connection with a legal claim.
When information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.
Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures include appropriate website, server, account and access security alongside administrative procedures for handling personal information.
No method of transmitting or storing information electronically can be guaranteed to be completely secure, but we regularly review the measures we use to protect the information under our control.
Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve its performance.
Some technologies are necessary for the website to function and do not require consent.
Other technologies may require your consent before they are used. Where consent is required, you can accept or reject these technologies through our cookie controls and change your preferences later.
We may also use website analytics to understand information such as:
- which pages are visited;
- how visitors arrive at the website;
- how long visitors spend on different pages;
- the type of device or browser being used; and
- general patterns in how the website is used.
Where analytics are operated under an applicable statistical-use exemption rather than consent, they will be used for statistical purposes to understand and improve the website, and appropriate information and controls will be provided.
Cookies and similar technologies do not give Baltic Design access to files or other information stored on your computer.
Links to other websites
Our website may contain links to websites operated by other organisations.
Once you leave our website, we are not responsible for how another website collects, stores or uses your information.
We recommend reviewing the privacy policy of any external website before providing personal information to it.
Your data protection rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information;
- ask us to restrict how your information is used;
- object to certain uses of your information;
- request transfer of your information in certain circumstances; and
- withdraw consent where processing is based on your consent.
You also have the right to object to the use of your personal information for direct marketing at any time.
You will normally not have to pay a fee to exercise your data protection rights.
To exercise any of these rights, please contact us.
Automated decision-making
Baltic Design does not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.
How to make a complaint
If you have any concerns about how Baltic Design handles your personal information, please contact us first and we will try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information is available from the ICO at ico.org.uk.
Changes to this privacy policy
We may update this privacy policy when our services, website, technology or legal obligations change.
Any updated version will be published on this page with a revised “last updated” date.
Contact us
If you have questions about this privacy policy, the personal information we hold about you or how that information is used, please contact Baltic Design.
